Privacy Policy

1. Who We Are

Tranced is operated by Anton Frederiksen, Tranced Media, CVR 46313585, Denmark, EU. We are the data controller for all personal data processed through this Platform. Questions: contact@tranced.me.

2. What We Collect

We collect only what we need to operate the Platform:

• Account data: email address, hashed password
• Usage data: session history, program progress, companion interaction logs
• Payment data: processed by CCBill. We do not store card numbers.
• Veil transaction data: purchase references and unlock usage for billing support and fraud prevention
• Device data: browser type, IP address (anonymised after 30 days), session timestamps
• Preferences: companion choice, mode setting, notification preferences

We do not collect real name, phone number, or any government identification unless legally required.

3. How We Use It

Your data is used exclusively to provide, personalise, and improve the Platform. Specifically:

• Companion memory and session personalisation
• Program progress tracking
• Account management and subscription billing
• Platform security and fraud prevention

We do not use your data to serve third-party advertising. We do not sell, rent, or share your personal data with advertisers.

4. Legal Basis (GDPR)

We process your data on the following legal bases under the GDPR:

• Contract performance: to provide the service you signed up for
• Legitimate interest: security, fraud prevention, platform improvement
• Consent: personalisation features you can disable at any time

5. Trans Exploration Privacy

We apply stricter defaults for users in Trans Exploration mode. Session history is never surfaced publicly. Notifications never reference content type. Social features are disabled by default. These settings persist independently of general platform preferences.

We treat this data with the understanding that privacy here is not a preference but a necessity. It will never be handled differently.

6. Data Retention

Account data is retained for as long as your account is active. You may request deletion at any time. Upon account deletion, your personal data is removed within 30 days, except where we are legally required to retain it (e.g., tax records for up to 5 years under Danish law).

Anonymised aggregate usage data (no personal identifiers) may be retained indefinitely for platform analytics.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time without affecting lawfulness of prior processing

To exercise any of these rights, contact contact@tranced.me. We respond within 30 days.

You may also lodge a complaint with the Danish Data Protection Authority (Datatilsynet) at datatilsynet.dk.

8. Cookies

We use only essential cookies required for authentication and session management. We do not use tracking, analytics, or advertising cookies. No third-party cookies are placed without your explicit consent.

9. Third Parties

We share data with service providers strictly necessary to operate the Platform: CCBill (payment processing), Supabase (database and authentication, EU region), Bunny.net (media delivery). Each provider is bound by data processing agreements under GDPR.